"From outset, Lake demonstrated a strong grasp of the brief and brought a thoughtful, methodologically sound approach to survey design, fieldwork, and analysis. Their team was responsive, flexible, and collaborative throughout and providing clear, insightful outputs that have been well received by both officers and elected members. The final deliverables —including a detailed written report and weighted data tables— were of high quality and enabled us to extract meaningful insights across a range of strategic priorities, including inequality, civic participation, and resident experience. Lake’s ability to contextualise findings with comparisons to previous waves and national benchmarks added value."