INCREASE SALES, RETENTION AND PROFIT
Our Car Dealer Customer Immersion sessions uncover candid customer comments to motivate your team to deliver best in class customer service that will drive sales, retention, and profit.
We typically run two, 90-minute, focus group sessions with 6-8 of your customers asking them what matters most to them and how you perform versus competition.
We debrief the findings straight away and provide an action-focused report within 3 days.
The session informs from a customer perspective, allow your staff to listen and learn and in turn motivates them to act
Customer feedback on topics that matter to them
Watched by your staff in another part of the dealership
Option for remote viewing via video-conference to be fully inclusive
MOTIVATE AND ACT
Immediate reaction and feedback after the session and follow-up report