Car Dealership

CAR DEALER IMMERSIONS

Our Immersion sessions harness the power of candid customer conversations to inform and motivate your team to deliver best in class customer service.

INCREASE SALES, RETENTION AND PROFIT

Our Car Dealer Customer Immersion sessions uncover candid customer comments to motivate your team to deliver best in class customer service that will drive sales, retention, and profit.

We typically run two, 90-minute, focus group sessions with 6-8 of your customers asking them what matters most to them and how you perform versus competition.

We debrief the findings straight away and provide an action-focused report within 3 days.

The session informs from a customer perspective, allow your staff to listen and learn and in turn motivates them to act

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INFORM

Customer feedback on topics that matter to them

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LISTEN

Watched by your staff in another part of the dealership

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LEARN

Option for remote viewing via video-conference to be fully inclusive

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MOTIVATE AND ACT

Immediate reaction and feedback after the session and follow-up report

Click here to download the full brochure

To find out more, contact Ed Mellor on 01622 357 063 or edwardm@lake-research.com