18 Week pathway research
Lake was commissioned to undertake the 18 week pathway research programme on behalf of the South East Coast NHS and 13 PCTs. The research was assessed at local level in order to highlight patient’s specific experiences of each PCT. The research is now in its second year and has been designed to understand the overall experience of patients from referral through to treatment to enable the NHS to act on the results in order for improvements to be made. The PCTs involved in the research were those in the South East Coast region (excluding Surrey). The research was undertaken via a self-completion postal methodology, and the questionnaire was redesigned by Lake Market Research in conjunction with the commissioning PCTs. 1,500 patients were contacted on behalf of each PCT. A full report was produced for each PCT, including analysis and recommendations for improvements.