Resident Satisfaction Survey

Under the previous national administration, local authorities had a statutory duty to commission a regular biennial survey of residents’ views on council services. Lake Market Research was commissioned to undertake a residential satisfaction survey with a minimum of 1,100 randomly selected completed responses ensuring results were representative of the Warrington Borough population. The research adopted a postal methodology with an online survey to offer flexibility in completion. A total of 1,122 responses were acheived, 96% of these via post and 4% online. We are currently analysing the data and producing a written report which will be presented in a couple of months, together with a workshop session to look at the data and feedback obtained with relevant parties at the council.